Refund and Returns Policy

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Refund and Returns Policy Overview

Black Tie Excellence operates under a strict no-refund and no-return policy. All ticket sales, event registrations, and merchandise purchases are final.

(Note: In the rare event that an exception is explicitly authorized by management under specific circumstances, the standard guidelines below apply.)

Eligibility for Exceptions (If Authorized)

If an exception is granted, your item must be unused, in the same condition that you received it, and in its original packaging. To complete any approved return, we require a receipt or proof of purchase.

Timeframe: Any approved claim must be made within 30 days of your purchase. After 30 days, no refunds or exchanges will be offered.
Exempt Goods: Perishable goods (such as food or flowers), intimate or sanitary products, hazardous materials, flammable liquids/gases, gift cards, downloadable software, and health/personal care items cannot be returned.
Sale Items: Only regular-priced items are eligible for consideration; sale items are strictly non-refundable.

Partial Refunds

There are certain situations where only partial refunds are granted (at management discretion):

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Processing Refunds

Once an approved return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received an approved refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank, as there is often processing time before a refund posts. If you have completed these steps and still have not received your refund, please get in touch with us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same item, email us at [email protected] and send your item to our designated return address.

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit equal to the value of your return once the item is received.
If the item wasn’t marked as a gift at purchase, or if the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser.

Shipping Returns

If a return or exchange is authorized, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable, and return shipping fees will be deducted from any refund. When shipping valuable items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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Refund and Returns Policy